Privacy policy

Last Updated: June 2026

Bela Vora India Pvt. Ltd., operating under the brand name Bela Vora India ("Company", "we", "our", or "us"), is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, or interact with our services.

Information We Collect

We may collect the following categories of personal information:

Contact Information

  • Full Name
  • Billing and Shipping Address
  • Email Address
  • Phone Number

Transaction Information

  • Purchase History
  • Order Details
  • Payment Confirmation Information
  • Return and Exchange Requests

Account Information

  • Login Credentials
  • Preferences and Settings
  • Wishlist and Cart Information

Device and Usage Information

  • IP Address
  • Browser Information
  • Device Type
  • Website Usage Data
  • Cookies and Similar Technologies

Customer Communications

  • Customer Support Requests
  • Feedback and Reviews
  • Email and Chat Correspondence

How We Collect Information

We collect information:

  • Directly from you when you place orders, create an account, or contact us.
  • Automatically through cookies and website analytics tools.
  • From payment processors and service providers assisting with transactions.
  • From third-party platforms and marketing partners where permitted by law.

How We Use Your Information

We use your personal information to:

Process Orders

  • Fulfill purchases and deliveries.
  • Process payments.
  • Manage returns, exchanges, and refunds.

Improve Customer Experience

  • Personalize your shopping experience.
  • Recommend products and services.
  • Maintain customer preferences.

Customer Support

  • Respond to inquiries and complaints.
  • Provide after-sales assistance.
  • Communicate order updates.

Marketing Communications

  • Send promotional emails, offers, and updates.
  • Inform you about new products and collections.
  • Conduct surveys and customer engagement activities.

You may opt out of marketing communications at any time.

Security and Fraud Prevention

  • Detect fraudulent transactions.
  • Protect our customers and business.
  • Maintain platform security.

Legal Compliance

  • Comply with applicable laws and regulations.
  • Respond to lawful requests from authorities.
  • Enforce our policies and terms.

Sharing of Information

We do not sell your personal information.

We may share information with:

  • Payment gateway providers.
  • Shipping and logistics partners.
  • Technology and website service providers.
  • Marketing and advertising partners.
  • Legal authorities when required by law.

All third parties are required to maintain the confidentiality and security of your information.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance.
  • Remember customer preferences.
  • Analyze website traffic.
  • Deliver relevant advertisements.

You may disable cookies through your browser settings; however, some website features may not function properly.

Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of internet transmission or storage is completely secure.

Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders and services.
  • Comply with legal obligations.
  • Resolve disputes.
  • Enforce agreements and policies.

Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of your information.
  • Withdraw consent where applicable.
  • Opt out of marketing communications.

To exercise these rights, please contact us using the details below.

Children's Privacy

Our services are not directed toward children under the age of 18. We do not knowingly collect personal information from minors.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with the revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Bela Vora India Pvt. Ltd.
Email: belavoraindia@gmail.com
Phone: +91 9819613125

Address:
D J House, Annexe Building, Office No. 6, Old Nagardas Road, Near Andheri Subway, Andheri East, Mumbai – 400069, Maharashtra, India.